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PacketLight Care Centre Extended Support Options
Your optical network isn't just infrastructure—it's the backbone of your business success. The team at PacketLight are experienced in providing mission-critical network support via their PL-Care Global Professional Services department. The PacketLight Care Center (PLCC) don't just fix problems; they prevent them before they impact your critical operations.
Why Leading Organisations Choose PLCC Support
- 24/7 Expert Monitoring: PacketLight dedicated team ensures your network never sleeps, even when you do
- Proactive Problem Prevention: We identify and resolve potential issues before they affect your operations
- Guaranteed Next-Day Parts: With PacketLight premium support tier, minimise downtime with expedited components
- AI-Ready Infrastructure: Future-proof your network against rising capacity demands from AI/ML applications
Do you know when your support coverage expires?
Ensure continuous protection and PacketLight support for your critical network infrastructure. Contact us today to get a personalised quote for your PL-Care renewal.
Support Packages Designed for Your Needs
New PacketLight equipment includes a one-year warranty for hardware repair and software support, including updates. Enhanced packages offer 24x7 support and advanced replacement options. After the initial warranty, PacketLight provides care options for optimal performance, including software upgrades, extended hardware warranty, advanced replacement services, and personalised diagnostic reporting with alerts. We offer customisable support packages to meet unique organisational needs.
- PL-CARE 1: Essential protection with comprehensive hardware warranty and critical software updates
- PL-CARE 2: Enhanced support with 24/7 dedicated technical assistance for any challenge
- PL-CARE 3: Premium protection with all PL-CARE 2 features plus next business day parts delivery
Each level is designed to continue to provide you with peace of mind and ensure your network operates at peak efficiency. Any support package can be tailored to your requirements.
Why Choose PacketLight's Extended Support?
- Expertise On-Demand: PacketLight certified personnel are ready to assist you with any challenges you may face.
- Proactive Maintenance: Take advantage of PacketLight network monitoring and simulation tools to prevent issues before they occur.
- Flexibility: We can tailor any support package to meet your specific requirements.
- Cost-Effective: Minimise downtime and extend the life of your equipment with our comprehensive care options.
Ready to Secure Your Network's Future?
Don't wait until network issues impact your bottom line. Partner with the optical networking experts who understand your business needs. Get in touch with our team for a quote that covers your requirements.
Interested in PL-Care Package Options?
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The PL-1000TE-Crypto provides transparent low latency layer-1 encryption solution for both Ethernet and Fibre Channel protocols up to 80G in compact 1U chassis Learn More
Contact to confirm lead timeSKU #PL-1000TE-Crypto -
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PacketLight's PL-2000M is a 200G multi-protocol multi-rate muxponder/transponder for building high capacity optical transport networks. Its flexible architecture enables the same device to be used in multiple applications and adapt to network growth and changes. Learn More
Contact to confirm lead timeSKU #PL-2000M -
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The PacketLight PL-4000M is a high capacity transport platform which aggregates a flexible mix of services into a 400G DWDM uplink for DCI, Metro, Short- and Long-haul Applications. Learn More
Contact to confirm lead timeSKU #PL-4000M -
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The PL-1000T is an advanced, 100G 1U, Demarcation Transponder solution Providing affordable 100G connectivity over Dark Fibre or OTN Learn More
Contact to confirm lead timeSKU #PL-1000T -
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The PL-1000GT is an advanced 1U Multiservice 8G/10G/40G/100G coherent Muxponder/Transponder for Long Haul applications Learn More
Contact to confirm lead timeSKU #PL-1000GT -
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The PL-1000GM is an advanced, Multiservice 8G/10G/40G/100G Muxponder/Transponder solution for Metro Applications Learn More
Contact to confirm lead timeSKU #PL-1000GM -
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The PL-2000AD is a compact 1RU 200G ADM targeted for next generation Metro and Long Haul Applications Learn More
Contact to confirm lead timeSKU #PL-2000AD -
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The PL-1000TN is an advanced, highly integrated 8G/10G OTU2 OTN solution with transport capacity of 60G within compact 1U Learn More
Contact to confirm lead timeSKU #PL-1000TN -
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The most compact 1U Metro CWDM and DWDM platform, for transport of storage, data, voice and video applications, over dark fibre and WDM networks Learn More
Contact to confirm lead timeSKU #PL-400 -
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The PL-2000 is an advanced Multiprotocol/Multirate Muxponder with flexible uplink aggregation capacity of up to 20G Learn More
Contact to confirm lead timeSKU #PL-2000
About PacketLight
PacketLight's full scale WDM (Wavelength Division Multiplexing) product suite allows the transport of any mix of services — from 2Mbps up to 200Gbe — over existing dark fiber, CWDM, or DWDM network infrastructure.
PacketLight are global leaders in the design and manufacture of precision, compact 1U WDM solutions. Engineered to perform with the reliability and efficiency demanded by services providers, dark fiber developers, data centres, financial institutions, campuses and enterprises looking to expand their fiber capacity without compromising on security, flexibility or future growth.
- Founded
- Tel-Aviv, Israel (2000)
- Website
- Official Website
