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Customer Support

Frequently Asked Questions

  • Free shipping for online orders over $80, Australia-wide.
    • For your convenience, we provide a free delivery service for online orders over $80. For orders $79 and lower, we charge a simple flat-rate fee of $15.
    • For items in stock, delivery time is 2-4 working days for most addresses in Australia
    • Allow up to 9 days for some regional and remote locations
  • Free pick-up In-store
    • Order online and we’ll notify you when your order is available for to be picked up from our Sydney office
    • If you’d like to arrange delivery on your own carrier service, please provide details in the ’Order notes’ during checkout.
    • For all other special arrangements, please contact us directly. 
  • $40 flat-rate shipping for New Zealand
    • We provide a discounted international flat-rate delivery service for our clients in New Zealand
    • If you’re having trouble with the online checkout, please contact our office for further assistance
  • International shipping
    • We provide a discounted international flat-rate delivery service for our clients overseas
    • Not all items are available to all locations - if you’re having trouble with the online checkout, please contact our office for further assistance

For the most up-to-date lead-times and stock levels, it is best to contact our team directly.

Not all product pricing is available online. This may be for a variety of reasons:

  • Our close working relationship with our manufacturers means we require you to contact us for a price quotation in order to provide you with the best, up-to-date information.
  • Items with specialised applications may require consultation with our team before purchase so we can ensure the product meets your intended needs.
  • Contact our team directly to discuss your individual requirements.

According to federal law in Australia, any hand-held, battery operated laser with a power emmission above 1mW is considered a dangerous weapon, and written consent must be obtained prior to possessing/importing such a laser pointer.

Unless otherwise stated, the Visual Fault Locators and other handheld laser devices sold by AusOptic are fully compliant with the 1mW output limits and do not require a permit to carry.

For more information, see the NSW Police FAQ on Laser Pointers.

We’re continually optimising the range of products available in our online store. Please let us know if you run into any bugs on our website, or factual errors in our product pages. 

Our online store currently accepts credit card (Visa, MasterCard, American Express, JCB, and Diners Club). Arrangements can be made for payment via direct deposit, cash (on pick up), company cheque or account. Contact an AusOptic team member for more information.

If you’re logged into your account, the cart is automatically saved and is available when you next “sign in”.  

If you have processed the order against a credit card you will need to contact our staff to establish its status and either cancel the order or arrange a return.  

We do ship overseas within the scope of our distribution agreements. Generally, we ship Australia, NZ, PNG, NC, Fiji and Islands for other countries please contact us via phone or email to clarify products and territories. 

The prices listed online exclude GST. For Australian orders, 10% GST is calculated during checkout.

Orders are dispatched with an Australian invoice from AusOptic International Pty Ltd (ABN 46 089 208 971).

Our team has extensive experience providing equipment, training, and support for organisations at the Local, State, and Federal level of Government. 

For project proposal and quotation requests, please get in touch with our sales team.

AusOptic International Pty Ltd is a DET Preferred Supplier.

Unless otherwise stated, the standard returns and warranty period offered by AusOptic:

  • 14-days satisfaction gauratee
  • 1 year warranty across Australia, plus,
  • Access to AusOptic's technical support team

More information about the AusOptic Returns Policy here.

Goods purchased from AusOptic come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major product failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced by AusOptic if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Certain other rights are available directly against manufacturers that cannot be excluded or limited. 

More information about the AusOptic Returns Policy here.

The relevant guarantees are as follows:

  • Quality — goods supplied by AusOptic (either through the AusOptic website, or purchased directly from the the business), must be of acceptable quality. The test for acceptable quality is whether a reasonable consumer, fully aware of the state and condition of the goods, would find them: 
      • safe, durable and free from defects;
      • acceptable in appearance and finish; and
      • fit for all the purposes for which goods of that kind are commonly supplied.
    • This must take into account the nature and price of the goods, and any statements on packaging or labelling.
  • Disclosed Purpose — goods supplied by AusOptic or a retail supplier of AusOptic products that AusOptic or the retail supplier represents are reasonably fit for a purpose expressly disclosed by a consumer must be reasonably fit for that purpose.
  • Description — goods supplied by AusOptic or a retail supplier of AusOptic products must match the description provided by AusOptic or the retail supplier.
  • Sample — goods supplied by AusOptic or a retail supplier of AusOptic products must match any sample shown to you by AusOptic or the retail supplier.
  • Title — a consumer who purchases a good from AusOptic or a retail supplier of AusOptic products must receive clear title to the good.
  • Due care and skill — services provided to you by AusOptic must be provided with due care and skill.
  • Additional warranties purchased — AusOptic will be legally required to comply with any additional warranties provided, as per their agreed terms and conditions.
  • Reasonable time — repair services provided by AusOptic must be provided within a reasonable time.


If you think that you are entitled to any of the above remedies in relation to an AusOptic product, you should contact our offices and get help from an AusOptic team member.

To initiate a support request, please call (02) 9424 2111 or email

Alternatively, you may also direct correspondence to AusOptic at the following address:

Unit 11, Building F, 16 Mars Road
Lane Cove West NSW 2066