The flaw in the original design presents itself while cleaving fibers with 250μm coating at low temperatures.
In response, FITEL have revised the design of the Single fibre adapter and offer a free exchange to all customers who own S326 with the following serial numbers:
|Model||Serial number||On sales from|
|S326||100001 to 103824||June 2014|
Exchanging affected Single fibre adapters
As an S326 customer, we need to confirm the serial number of your devices and forward you the appropriate number of replacement parts.
Along with the replacement parts, you'll also receive a pre-paid satchel for returning Single fibre adapters of the old design.
Our team will do our best to minimise your inconvenience during this exchange process.
If you have any questions or concerns on this issue or any other subject, please don't hesitate to get in touch with our staff.